terms of service.
“If something is standing in the way of keeping your commitments to yourself, let me know so that I can assist in getting you back on track. ”
ENGAGEMENTS.
A private Client Portal is available to clients. All engagements are made through this portal. They are encouraged to book sessions when ready, as dates and times may fill quickly. My calendar opens on a rolling schedule and specific availability can not be guaranteed. Portal access is not to be shared with other parties. If this occurs, all rights, privileges and future engagements will be immediately cancelled without refund.
To ensure the effectiveness and continuity of services, clients are expected to adhere to a monthly cadence and not postpone engagements to subsequent months. I recognize that extenuating circumstances may arise. In such cases, clients are encouraged to communicate with me in advance to discuss potential adjustments to their schedule. Without prior agreement for a schedule change, any missed sessions within a month will be considered forfeited and will not be refunded or carried over to future months.
CANCELLATIONS.
I reserve the right to reschedule a coaching engagement in case of personal emergency and will make every attempt to notify the client within a timely manner.
Cancellation or rescheduling initiated by client must meet the following guidelines:
One-One: within 48 hours of scheduled engagement. Groups: within 14 days of scheduled engagement
All cancellations are to be made through the confirmation email provided at time of booking or calendar invitation. Cancellations made beyond the stated windows are non-refundable and can be rescheduled within 5 calendar days for a new date/time. If a new date/time has not been scheduled, client may choose to forfeit the session or be assessed a $100 fee to resume services.
The first reschedule is available at no-charge. Subsequent rescheduling requests and cancellations will be assessed a $100 fee before resuming services. Patterns of cancellation will be assessed on an individual basis and may result in the loss of rescheduling privileges or the termination of all future services without refund of paid or remaining services.
For terms and conditions of all other engagements, please refer to contract.
GRACE WINDOW.
I enforce a strict ten minute grace window for all 1:1 in-person and virtual engagements. Clients who have not entered the virtual conference room within the grace window will be considered a no-show. Clients who have not initiated a scheduled phone engagement within the grace window will be considered a no-show. No-shows will be assessed a $250 fee before resuming services. Patterns of no-show will be assessed on an individual basis and may result in the loss of rescheduling privileges or the termination of all future services without refund of paid or remaining services.
MEDICAL CONCERNS.
I offer color and sound wellness options to all clients. The Content contained within this website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider regarding medical conditions and options. It is your personal right and responsibility to make educated decisions for you and your family. Results may vary.
Neither the products nor statements regarding products used have been evaluated by the FDA.
TECHNOLOGY.
Video conferencing technology is integrated into my practices. If you have selected virtual coaching or consulting, please ensure that your system is updated, that you have downloaded the conferencing platform (if required), and are able to successfully navigate it prior to our time together.
Please note: you will not incur any charges to use the platform. You are responsible data charges you may incur based on personal data usage or web browsing plans.
REFUNDS.
All sales are final and no refunds will be issued for events, digital products, physical products, courses, masterclasses, video trainings, coaching programs, or any other service provided by LAVITA JOHNSON / The EQ Doctor / Default to Happy. By entering into a payment plan for services or products, you agree that there will be no cancellations of subscription unless initiated on behalf of LAVITA JOHNSON. You agree to complete all installments resulting in full payment of service or product. In case of cancellation initiated on behalf of LAVITA JOHNSON, a refund shall be issued on a prorated scale deemed appropriate by LAVITA JOHNSON / The EQ Doctor / Default to Happy.
Please read through all Content prior to making your purchasing decision.
LIMITATION OF LIABILITY.
You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third party claims and causes of action, including, without limitation, attorney’s fees, arising out of any breach by you of any of these Terms and Conditions, or any use by you of the Site or Service. You shall provide us with such assistance, without charge, as we may request in connection with any such defense, including, without limitation, providing us with such information, documents, records, and reasonable access to you, as we deem necessary. You shall not settle any third party claim or waive any defense without our prior written consent.
ENTIRE AGREEMENT; WAIVER.
This Agreement constitutes the entire agreement between you and LAVITA JOHNSON pertaining to the Site and Service and supersedes all prior and contemporaneous agreements, representations, and understandings between us. No waiver of any of the provisions of this Agreement by LAVITA JOHNSON shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by LAVITA JOHNSON.